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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers rated the Generali Global Assistance Preferred plan
4.63 out of 5
827
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
There were no issues during the trip, so did not have to file a claim. Review based on the ease of choosing a policy and peace of mind.
Thomas V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't need to file a claim but having the policy gave us peace of mind.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I unfortunately had to file a claim.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Naomi S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
With the c.virus spreading, and ships being cancelled/quarantined, having this insurance was a stress reliever. Thankfully, we had NO need to file a claim, but comforting to know we had options if we needed them. Trip to Italy coming up (now THEY're in the c.virus news!) so will be getting coverage through Generali again.
Laura R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Have used Generali for years now on our cruising vacations. Only needed to file one claim in 2019 which was handled quickly and efficiently. Will continue to use Generali as I believe they offer the best bang for the buck.
Richard O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I cancelled my trip because of the coronavirus issue, but think if I had gone, the insurance coverage would have been appropriate.
Ralph M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. However, we would like to bring this information from Generali to your attention. The company strongly encourages their customers to read their Description of Coverage or Insurance Policy for details regarding their available coverage. "For plans that do offer coverage for illness, please note that the Coronavirus outbreak event could be considered foreseeable under any plans purchased on or after January 22, 2020."

    An event that is foreseeable is not covered under the Generali policies. However, you purchased your policy on January 20th which is prior to January 22nd, so you would have avoided that limitation of coverage.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    Feb 25,2020
The trip included a
cruise
Generali Global Assistance Preferred
Not much to say. Glad we didn’t need it but if we did it was peace of mind. One never knows
James m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Happily, didn’t need to use it, but seemed to provide everything I needed at most reasonable price.
Judith S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
We had a wonderful trip. One thing we did not have to worry about was, "What would happen if we had problems." We knew that with the travel insurance they would have been covered. Peace of mind is worth more than you realize.
Neal K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Glad we did not have to use, but glad it was in place.
Donald R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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