Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers rated the Generali Global Assistance Preferred plan
4.59 out of 5
60
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Fortunately, I did not need to call on this insurance and therefore I cannot rate Generali on an actual claim.
Lorraine P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent claims procedure.
Michael K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Preferred
My dealings with GGA were unhelpful, and a waste of my time and energy, to put it kindly. "Passing the buck", getting the run-around, however, you care to describe it, though kindly and polite, the 'Emergency Hotline" people were singularly unhelpful. (A bit like getting a computer technician 'from India'). Their phone help line seemed incapable, unprepared to answer the most basic questions, about providers, out-of-network providers, reimbursement, claim filing, etc.
I sustained a painful knee injury and needed treatment when I landed in Spain (from SF). For one month the pain continued, and it continued while I was in France for another month. I had purchased a 'comprehensive' policy with supposedly 'no out of pocked medical expenses.' —if I called emergency help line first, which I did several times. Ha! They had no one in Barcelona or Cadiz 'in network'. I was told to locate my own physician in both places I did, with some effort; then paid out of pocket, in cash for four treatments.
In Paris, I called the 'helpline' again and this time received in-network referrals. I made appt with in-network physician who promptly ordered an MRI for my knee. Again I called the 'helpline' to be sure they could make arrangements with osteopath and radiologist( I gave Drs. address, telephone) so I would not need to pay out of pocket. They assured me that, yes, they would, and then that they had, done so. No problem. When I arrived, however, I was told I had to pay for both doctor and MRI. After this, I received email notice from GGA that my claim had been filed and even given a claim number and told a representative would contact me soon (no one ever did).
Now I am home, I call GGA and am told 1)I have to file an official claim to even have any questions answered! The claim number they sent me was "not a 'real claim." 2) In addition to filing out various forms, I need to get a written 'disposition' from Medicare supplemental provider that they refuse to pay foreign costs (even though secondary covers ONLY what Medicare covers, no foreign medical coverage). 3) In the claim filing forms they sent me, I see: "invoices will not be accepted as proof of payment. You must provide credit card or cancelled checks." These foreign providers all requested CASH payments, and would not accept checks or credit cards. This caveat is not mentioned in the policy details.
In short, I am not going to bother to file a claim I am sure will be rejected. have wasted hours and hours of time and frustration attempting to get help from GGA with this injury. I would have been better off, handling this without trying to use them as an intermediary. I was fortunate, this is a relatively minor injury, but surely not worth the frustration, the jumping through the hoops and barriers set up by this company. Just get catastrophe insurance, I can only hope they might have come through if it was a life or death situation.
Sandra D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you very much for taking the time to submit your review for your Generali Global Assistance Preferred plan. We are sorry to hear that you are dissatisfied with the claims process.

    If you do find that you can secure the requested documents for your claim, you can you call Customer Care at (800) 487-4722 to request an Anytime Advocate and we can facilitate your claim.
    May 21,2018
Generali Global Assistance Preferred
Didn't put in a claim, but felt comfortable that we had insurance.
KATHLEEN S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I did not file a claim so it is difficult to rate something that you did not have to use!
Rose G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Easy to understand the details-
Prompt initial service and good follow-up
Good explanation for price
Worth the peace of mind
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I fortunately did not have to file a claim for anything as our trip went well. It's hard to review an insurance company until you have to file a claim.
Charles S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Really can’t review honestly as we did not have to use it. We thought it was a great plan and hope it would have providdd the coverage it promised if we had to use it.
Ricki K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I wouldn't venture on a trip like we did (to China) without insurance.
Keith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Since fortunately, I did not need to activate my policy, it's hard to review it intelligently, but the purchase process and the advice I received from the agent was very good. So I did feel I had purchased a product that provided both good value and good coverage.
Christina P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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