Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers rated AIG Travel
4.56 out of 5
3,702
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
AIG Travel Travel Guard Basic
Mainly purchased for a " peace in mind". Your product made our trip free of worry.
Alfred P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
I like using Insure My Trip because it's easy to use and the experience is always improving. It's easy to compare policies. While on my cruise, I had to visit the ship's doctor so I made sure I got the paperwork and completed the AIG form. After completing the claim form online and submitting the paperwork, I received a courtesy from my claims person. I did not hear anything after 30 days, so I sent an email to the claims person. It was never answered. However after calling, I got another claims person who checked their records and saw that it was a straight forward claim and processed it. He was in contact with me via email regarding the status of the claim, and I received a check shortly thereafter. I have no idea what happened to the first claim person or why or if she dropped the ball. I'm just glad that someone stepped up to the plate and took over.
Barbara D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
I have used TravelGuard 13 times for foreign travel in the last 12 years. Until now, I have never needed to file a claim. On this trip, American cancelled my flight to London and booked me on another flight, arriving 4 hours late, causing me to miss my connecting flight at LHR. I had to book a later flight on British Airways, which set me back several hundred dollars (unexpectedly). I filed a claim in late September 2016 when I got back. It took about 2 months for the claim to be processed, but it was handled correctly and I was reimbursed. Definitely recommend Travel Guard Gold.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Thank you for offering this service! It provided invaluable peace of mind for someone such as myself who doesn't have regular insurance at the moment. It allowed me to still be able to travel and participate in activities that I might have otherwise avoided.
Laurie E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
Silly me. I thought my $460 purchase would cover the flight cancellation resulting in the loss of pre-paid, non-refundable costs for hotel and tours for my covered trip. But, the cancellation was mechanical and not a "named hurricane" (in CA?). My fault for not reading the policy carefully...so buyer beware.
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. AIG Travel has issued the following response:
    "We are sorry to learn of your frustration. The description of coverage for the plan purchased mentions “covered perils” but unfortunately a mechanical malfunction on a plane is not listed as a coverable peril. We are sorry that our response could not be more favorable to you.

    We encourage all individuals who are considering the purchase of a travel insurance plan to carefully review the description of coverage or the plan they are interested in before they purchase to fully know the extent of coverages offered in the plan."
    Jan 03,2017
The trip included a
tour
AIG Travel Travel Guard Basic
We realized how important insurance is when a member of our tour group had to be hospitalized for pneumonia and had to cancel a portion of his trip.
Donald G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Silver
Everything went fine .I didn't encounter any issues. I'ii use this plan again in the future
Agnes N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
We had a wonderful trip to Bhutan. We had no troubles, but were satisfied this was good insurance should something unexpected occur.
Mary Pat M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
I purchased insurance that provided 50% refund if tickets/travel had to be cancelled for any reason. Unfortunately, my trip did have to be cancelled at the last minute. The insurance claim was processed relatively quickly (approximately 2 weeks) and the 50% refund was provided via a check mailed directly to me. Much better than the total loss I would have experienced without the insurance.
William M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
When we were in St. Thomas they had an ambulance take someone from the ship to the hospital which reminded me how thankful we were to have the insurance. We did not use it so can't comment about that
part.
William L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. Berkshire Hathaway Travel Protection
    (4.80)
  2. GeoBlue
    (4.70)
  3. IMT Services
    (4.70)
  4. Nationwide
    (4.64)
  5. Medjet Assist
    (4.60)
  1. Berkshire Hathaway Travel Protection
    (4.75)
  2. GeoBlue
    (4.70)
  3. Travelex
    (4.61)
  4. IMT Services
    (4.60)
  5. Crum & Forster - Travel Insured International
    (4.59)