Travel Insurance Reviews Arch RoamRight Preferred
The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.
To learn more, see the Arch RoamRight Preferred product page.
The trip included a
tour
Arch RoamRight
Preferred
It's difficult to write a meaningful review of it, as I didn't have to file a claim. And that's where the rubber hits the road for any insurance. But I must say I was treated carefully and well by the people I dealt with online, and especially when I had to change my coverage before the trip started. They made it easy for me.
Sara M. would
recommend this plan to a friend or relative.
-
Vicki ZidwickArch RoamRight
Thank you for your review. We are rather confident that you would have been satisfied with the claims process as well. We are happy your trip went well, and we look forward to protecting your next one!May 31,2017
The trip included a
cruise
Arch RoamRight
Preferred
it is a great sense of protection to have insurance that protects costs of a travel experience and also personal costs, should they arise - RoamRight does that at a very affordable price. We appreciate RoamRight and never travel without the insurance.
Jane M. would
recommend this plan to a friend or relative.
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Vicki Zidwick
Arch RoamRight
Thank you for your kind review. We are happy to hear your trip went well, and we look forward to protecting all the ones in the future!May 31,2017
Arch RoamRight
Preferred
We went on the trip, so have no idea whether or not the insurance purchased would have been beneficial; without filing a claim and going through the claim process, it's difficult to write anything but a neutral review.
Lani M. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are fairly confident that you would have been satisfied with our claims process as well. We are happy your trip went well, and we look forward to protecting your next one!May 31,2017
The trip included a
cruise
tour
Arch RoamRight
Preferred
Knowing I had travel insurance allowed me to relax and enjoy my cruise.
Jacklyn W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Vicki Zidwick
Arch RoamRight
Thank you for your review. We are glad to hear we were able to help you to relax!May 15,2017
The trip included a
cruise
tour
Arch RoamRight
Preferred
It was comforting for me to have travel insurance in the event of a problem.
Walter G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Vicki Zidwick
Arch RoamRight
Thank you for your review. We agree -- travel insurance is one of those "nice to haves!" We look forward to being your peace of mind for future trips, as well.
Regards,
The RoamRight TeamMay 15,2017
The trip included a
cruise
Arch RoamRight
Preferred
Did not need to file a claim, so not a real test of your service.
John P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave a review. We hope through your purchase process and services before and during your trip that you felt confident in our dedication to ensuring all our travelers are protected. It is even true in the event of claims! We hope you had a nice trip and that you look to us when it is time for the next one.
Regards,
The RoamRight TeamMay 15,2017
Arch RoamRight
Preferred
It served its purpose. No basis for evaluation since we did not need to use it - which is just fine.
Marc L. would
recommend this plan to a friend or relative.
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Vicki Zidwick
Arch RoamRight
Thank you for your review. We are glad to hear your trip went well, and we look forward to protecting any future trips!
Regards,
The RoamRight TeamMay 15,2017
The trip included a
cruise
tour
Arch RoamRight
Preferred
CUSTOMER SERVICE IS EXCELLENT AND VERY KNOWLEDGEABLE.
THANK YOU
THANK YOU
RUBEN O. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
BE WARNED! This company does not follow through to do their part. I missed a flight in February due to snow and sleet and traffic that backed up due to that. Roam Right did not pay my claim after losing a full day of my vacation because it doesn't meet the standard of a "Hazard." Well, what is an appropriate hazard. This was exactly the reason I got insurance. So beware this is not an ethical company.
Tetty G. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for this review but your fellow travelers should be aware that RoamRight is an ethical company, but it does bring up a very important point on coverage. Travel insurance plans are "named peril" policies which means that the reason for your Travel Delay claim must be due to a "hazard" listed in the policy. Your RoamRight Preferred plan states that “Hazard means: a) Any delay of a Common Carrier (including Inclement Weather); b) Any delay by a traffic accident en route to a departure, in which You or Your Traveling Companion is directly or not directly involved; c) Any delay due to lost or stolen passports, travel documents or money, quarantine, hijacking, unannounced Strike, Natural Disaster."
In the future, we encourage you to call InsureMyTrip prior to purchasing a policy to review your coverage options. You should also be aware that you may read through your certificates which are available on our website for all quotes. Keep in mind that plans may differ in coverage from plan to plan and state to state.Apr 28,2017 -
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us. According to your description of coverage, traffic caused by inclement weather is not a defined hazard for trip delay coverage.
A hazard, as outlined by the description of coverage, would include a delay of a common carrier (airline, cruise line, etc.) due to inclement weather, if you are involved in a traffic accident enroute to a departure, or delays caused by lost or stolen travel documents, quarantines, hijackings, unannounced strikes, or a natural disaster.
Your claim was adjudicated pursuant to the terms of the policy and we therefore object to your mischaracterization of our company.
If you would like further clarification on our trip delay coverage and the defined hazards, please feel free to contact our claims department at [email protected] or by phone at 855-762-6252.
Regards,
The RoamRight TeamMay 03,2017
Arch RoamRight
Preferred
Did not need to file a claim.
Gunther W. would
recommend this plan to a friend or relative.
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Vicki Zidwick
Arch RoamRight
We are glad to hear your trip went without incident! We believe had you needed to file a claim, you would have been more than satisfied with that process. We hope we can insure your next trip as well.
Regards,
The RoamRight TeamApr 06,2017