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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

To learn more, see the Generali Global Assistance Standard product page.

Customers rated the Generali Global Assistance Standard plan
4.58 out of 5
10,938
ratings and reviews
97%
recommended
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Cruise
Filed claim
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
Thanks for your help.
Wanda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Just fune...no issues.
Harvey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Switzerland. Switzerland.
The trip included a
cruise
tour
Generali Global Assistance Standard
We never used it.
Richard M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and purchase!
    Jul 11,2024
By
on
for a trip to Puerto Rico. Puerto Rico.
The trip included a
cruise
tour
Generali Global Assistance Standard
It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable
Susan P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "Thank you for your review, Susan. We take customer service and the claims process very seriously, and apologize for not meeting your expectations. While we are pleased to hear that your claim has been resolved, we will share your feedback with our claims team to improve."


    Jul 24,2024
By
on
for a trip to Spain. Spain.
The trip included a
cruise
tour
Generali Global Assistance Standard
Didn't have any reason to use it, but I was glad to have it available.
Thanks.
Bruce Wilkin ♪
Bruce W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to the Philippines. the Philippines.
The trip included a
cruise
tour
Generali Global Assistance Standard
You guys rock. Very happy. Will use u in the future.
Johnny J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
I didn't need to use the insurance, so I really don't know if I would have gotten what I paid for.
Helen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your feedback. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Just give us a call next time your purchase a Plan at 800-348-9505.
    Jul 15,2024
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
Easy to buy, and prompt to pay if you claim.
Colin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We are happy we were able to assist and pay your claim!
    Jul 15,2024
By
on
for a trip to Spain. Spain.
The trip included a
cruise
tour
Generali Global Assistance Standard
N/A
Maureen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to leave such a positive rating!
    Jul 15,2024
By
on
for a trip to Austria. Austria.
Generali Global Assistance Standard
Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.
Michael S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We value your feedback and will share it with our claims and customer service teams to improve. We are sorry for not meeting your expectations. Thank you for your review, M.

    Jul 15,2024
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