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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

Customers rated the Generali Global Assistance Standard plan
4.59 out of 5
9,452
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I am very satisfied with your website and it's search feature. I have purchased I believe 5 policy's and made only one claim, with Generalli Insurance Co. I found Generalli service to be excellent!! I highly recommend them. Only one issue I have is when I logged into your website and it does not populate any information about me when purchasing a policy, including my email address. Your website sent the policy to the wrong address (I guess a typo on my part?). If you would update the website it would be most helpful.
william m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. We are glad you were satisfied with the policy you purchased. After you purchase a policy from InsureMyTrip, you should receive a confirmation email within 15-30 minutes after the purchase. If for some reason you do not receive that email, please call us at 800-487-4722 and we can assist you in getting the policy and certificate right away. For questions related to your user account, please contact us directly using the email address: customercare@insuremytrip.com and we can best assist you.
    Dec 04,2019
Generali Global Assistance Standard
I did not need to request any coverage items. It was a policy that gave me the assurance that I will have the coverage should I need.

So. I cannot vouch how good the policy elements were in case I needed.
Bageshwar V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I can say that it is impossible to rate an insurance policy until it is needed. That is the time that the rubber meets the road and the only time that a policy can honestly be rated.
Edward K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Plan is OK, but it is outrageously expensive.
Marie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.html
    Dec 03,2019
The trip included a
tour
Generali Global Assistance Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully, I did not have to put the plan into action, but the the entire month that I was in China, I felt comfortable knowing that I had this plan in place.
Constance S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I don't like that it's more expensive as it gets closer to travel deadline I had so many things to decide and plan and think about expense wise, that by the time I decided it was a higher price. I didn't use it as I figured I most likely wouldn't so it ended up being another expense for me my son had recommended I didn't buy it, so guess it would be better to keep your prices down all the way to departure
Sandra C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your feedback. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali plans also use a variable rate structure that may fluctuate up or down as you near your departure date. However, a travel insurance policy is considered to be of good value when the policy premium is 4-10% of the insured trip cost.
    Nov 25,2019
The trip included a
tour
Generali Global Assistance Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
    Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email csa@csatravelprotection.com with additional questions.

    Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.
    Dec 03,2019
The trip included a
tour
Generali Global Assistance Standard
Needed to submit a lot of paperwork and took months for the claim to be settled but my trip interruption claim was finalized to my satisfaction. I will continue to use Generali in the future.
Lillian W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Since I didn't use the plan there would, in my mind, be no reason to recommend it.
Joseph K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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