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Travel Insurance Reviews Generali Global Assistance Standard

The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.

Customers rated the Generali Global Assistance Standard plan
4.59 out of 5
10,295
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully we did not need the insurance, but it gave us peace of mind knowing we had it if needed.
Kathleen R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Cant review, fortunately i was not sick during my trip
JOHANNA O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I shopped around before choosing this trip insurance policy and it gave me the best value for the price! I’m super happy with the customer service provided answering un many questions and for the overall experience! I highly recommend!
EDWIN R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I felt confident that me and a guest were covered for our trip. It made me feel secure and able to relax.
Patricia M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I had never purchased travel insurance before, but I did this time, and I needed it. Generali was very fair and prompt in providing payment. I will use them from now on.
Craig H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.

Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question

In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.

On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.

On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!

I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Audrey A. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Agents don't call even after leaving messages!
Sudhir K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Kaylie
    Photo
    Thank you for your feedback. Generali has provided the following response:

    "We apologize that you had a difficult time reaching us via phone. We will share your feedback with the customer service team. You can also contact us via email at, [email protected] We appreciate your feedback."
    Jan 24,2023
Generali Global Assistance Standard
Easy to use and a variety of coverage and price options. Will use again.
Stephen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Upset about policy coverage and cost. My flight was delayed twice on the outbound trip, causing me to discomfort with waiting at the airport in excess of 3 hours, missing a night stay at hotel that was paid in advance and could not be refunded, and rental car co. closed prior to arrival. Finally secured rental car but it cost more. It doesn't look like policy coverage is applicable to make a claim, so now I've paid money to insure my trip and with incident occurred I do not have coverage.
Jerie H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Kaylie
    Photo
    Thank you for your feedback. Generali has provided the following response:

    "Thank you for your feedback. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. A dedicated claims team member is reaching out to you to discuss your situation in greater detail. If you have any additional questions or concerns, please reach out to us at the number or email provided above."
    Jan 24,2023
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