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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.58 out of 5
1,574
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Basic
Although we did not use any of the features of the insurance, we were assured coverage should there be for an emergency.
Duncan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
travel insurance is boring unless something breaks. fortunately everything went well. Travelex had lower price than comparable plans so coverage was worth it
joseph w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Thankfully did not have to use this coverage.
Marilyn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Was a total waste of money. Was in Asia for a month and the cost to visit a state of the art hospital in Thailand was under $25.00 including the prescription for a UTI, one of my friends had to go so I know. My travel plan cost me $116.00 for 30 days. Best to find out what medical is like in the countries your visiting before springing for travel insurance.
Barbara T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    IMT
    Photo
    Travelex has also replied:

    Thank you for taking the time to post about your concerns on Insure My Trip. The Travelex Basic policy that you purchased has multiple benefits in addition to the medical coverage, such as Trip Interruption, Trip Delay, Baggage, and more. Which you were also eligible for while you were on your trip. While we are happy to hear that everything was taken care of for your trip to the hospital and that your expenses were minimal, there are many times where insured’s experience a covered event that is above and beyond what they can reasonably afford while traveling. Thank you again and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber
    Nov 08,2019
Travelex Travel Basic
did not have to file a claim ( which is great) but was nice to know that if something was going to happen , I was covered
Marcelina K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Great service from Insure My Trip, helpful over the phone help.
Wendy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
I normally do not insure my travel because I can afford the cost of a loss on most trips. However, I wanted to insure my 3-week Indochina trip because I have a 93-year old father in shaky health. It was good to have the assurance that if something happened (it did not!), I'd not lose all the travel investment. Because I did not need to file a claim and can't really compare these costs to other trips I insured, it's hard to rate satisfaction. I can say that I talked with James only 2 times (after first and second main expenditures) and that was a very easy set-up and he provided good advice.
Donna B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Very reasonable. I could pick pieces of a plan that my visa card didn't cover.
Glad I didn't have to use it, however, it was peace of mind.
Patricia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.

    We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.

    Your travel insurance provider, Travelex, responded with the following:
    "Thank you for taking the time to post about your experience on InsureMyTrip.com

    We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.

    It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.

    On page 5 of the policy details there is an explanation related to Trip Interruption, which states;

    … the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)

    On page 7 under the Medical Expense Benefit, the policy details outline the below;

    The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.

    Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.

    That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

    Kind Regards,

    Amber"
    Nov 06,2019
The trip included a
tour
Travelex Travel Basic
I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.
M M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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