Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I no make a claim but was pleased with the reminder email several days before my trip of what coverage I had and how to make contact if the need arose.
James G. would
recommend this plan to a friend or relative.
My trip was interrupted by strikes in Israel in March. Generali acknowledged that the strikes were a covered event through my policy but have refused to refund me the cost of the replacement flight I had to purchase because of the interruption. I have emailed Generali multiple times over 7 months and Generali continues to respond with the same inaccurate information. Generali refuses to connect with me by phone to discuss the claim.
Nathan C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback, Nathan. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
It felt good knowing that we had coverage. We did miss our connecting flight and knowing that we were protected in case our luggage was lost put us at ease.
Jesse S. would
recommend this plan to a friend or relative.
I did not have to file a claim; however, it gave me and my family peace of mind when I traveled to Cancun alone to get some dental work done. I will purchase it again for my second visit to Cancun in December to complete my dental work.
Lillian G. would
recommend this plan to a friend or relative.
Since I didn't have to file a claim, I cannot comment on the process of filing a claim; the customer service; the ease of filling; or the level of satisfaction. I'm am glad I purchased this plan, however.
Linda W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We've purchased their coverage several times in the past. (Generali Global Assist) Last year we had a claim and they were great with handling and paying. Will continue to purchase their coverage for all our travel needs.
Barbra R. would
recommend this plan to a friend or relative.