Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rated CSA Travel Protection
4.58 out of 5
7,040
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
Thankfullywe did not have to file a claim or use this insurance protection, but glad we had it.
Suzanne R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
As so many travelers before us said, we too didn't have to use the service, but we were confident that it was there.
Darryl J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I am happy to report that I did not have to file a claim for anything, but I read a number of reviews of people who did and they were all positive. It was very important for me to have insurance because I was going so far away and because if anything happened to me I did not want any problems getting home. I loved that the insurance covered me before I took my trip in the event something happened and I had to cancel, but thankfully that did not happen. Overall I only have had good experiences and I hope that continues.
Laura B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
As I did not file a claim I cannot factually review the product. I would suggest a small partial refund if no claim is filed.
Kenneth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
My flight was delayed 10 hours on return. We finally departed at 3 a.m. We sat in the airport for 10 hours because we had baggage and it was too difficult to leave the airport and come back again. I am 78 years old and in poor health. CSA pays nothing for delay, only for additional expenses such as food, hotel, etc., We did not incur expenses, only the unexpected misery of a 10 hour delay.
Abigail S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your flight was delayed. The CSA Travel Protection Custom plan offers the following coverage Travel Delay:

    If you are delayed on your Trip for 6 hours or more, CSA Travel Protection will reimburse you up to 150 USD per person, per day
    for reasonable additional expenses incurred by you for
    hotels, meals, telephone calls, and local transportation. Proof of these expenses must be provided with your claim.

    Travel Delay must be caused by or result from:
    a. delay of a Common Carrier; or
    b. loss or theft of your passport(s), travel documents
    or money; or
    c. Quarantine; or
    d. hijacking; or
    e. natural disaster or adverse weather; or
    f. being directly involved in a documented traffic
    accident while you are en route to departure; or
    g. unannounced strike; or
    h. a civil disorder; or
    i. Sickness or Injury of you or a Traveling
    Companion; or
    j. death of a Traveling Companion.

    Travel insurance industry standard is to reimburse out of pocket expenses resulting from a covered peril. We understand that being delayed is an unpleasant experience, but travel insurance does not award benefits solely due to being inconvenienced.

    Please call us at 800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week to provide assistance and support.

    Aug 26,2016
  • Deborah Celizic
    CSA Travel Protection
    Photo
    Thank you for your feedback. We’re sorry to hear about your delay and about your negative experience at the airport. While we aim to always provide the best customer service experience possible, our plans are designed to provide coverage for financial losses you might incur while traveling and are generally unable to provide inconvenience payments of any kind. We highly encourage customers to review a sample Description of Coverage/Insurance Policy at the time of purchase in order to better understand their plan details. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We hope you’ll consider updating your review. Please contact us at (800) 348-9505 if you have any additional questions or concerns about the plan you purchased.
    Aug 26,2016
CSA Travel Protection Custom
My flight was delayed for 4 hours, but I couldn't file the claim, my policy said 6+. I should read policy more careful.
Vella C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Deborah Celizic
    CSA Travel Protection
    Photo
    Thanks for sharing your experience. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We do offer plans that can provide coverage for a variety of different expenses if your flight is delayed. As you mention, our Travel Delay coverage requires a six hour delay or longer in order to provide reimbursement for certain out-of-pocket expenses you might incur while delayed, such as lodging, meals and local transportation. However, if your flight is delayed due to adverse weather, mechanical breakdown of your aircraft, or an organized labor strike, our Trip Interruption coverage can typically reimburse for additional transportation costs you may incur to return home or rejoin your group in addition to any prepaid non-refundable expenses that you had to forfeit as a result of the delay, regardless of its length. We never discourage our customers from filing claims, even if it appears the plan would be unable to provide coverage for you. We hope you’ll consider updating your review. If you have any additional questions regarding the plan you purchased and the coverages available, please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Aug 26,2016
The trip included a
cruise
tour
CSA Travel Protection Custom
It gave us peace of mind knowing we had good coverage.
George K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I felt a sense of comfort knowing I had this plan just in case.
Merle W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
We were very satisfied with CSA's Customer Service and prompt response to our claim and process. We would use them again on future travels.
Denise J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The plan was what we needed. We did not need a plan to cancel for no reason at all.
W Anthony M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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