Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rated CSA Travel Protection
4.58 out of 5
6,466
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.
    May 27,2016
CSA Travel Protection Custom Luxe
My wife became pregnant and we couldn't go under Doctor's orders and lost much of our money.
Scott B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. Based on our conversation with the insurance provider, it appears the trip was not cancelled due to a reason covered by the policy. In the future, please consider calling us at 800-487-4722 to receive assistance in selecting a plan that best suits your needs.
    May 27,2016
The trip included a
cruise
CSA Travel Protection Custom
Even though the plan was not used, as I stood at the luggage carousel at the end of the trip waiting to see if my luggage was merely delayed or REALLY lost, I new I would have assistance in recovering the cost of the contents of the luggage. I have to say the 45 minutes later I saw the luggage come up from the unloading area, I had not lost my mind waiting! Thanks.
Emma M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Was not able to take trip due to medical issue. Was advised by Turkish Airline I would receive complete refund in in 2-7 working days (today is the 7th). I will file claim if I don't receive refund.
John A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Tried to get information regarding flight cancellation and delay during the end of my vacation and was bounced around. As of today, I have not received call back from the message I left one. Thankfully, our flights eventually took off. Just wondering what kind of customer service I would have received if it was worse.
Leslie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Luckily I didn't have to use this policy, but the selection process was easy and the price was reasonable. It was less expensive to purchase this policy independently than to purchase through the tour operator. It also had better coverage.
Kristi M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I never used the plan, but it was easy to obtain online and I felt safer knowing I had it.
Carole M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Didn't have to file a claim so I cannot speak to that.
Taylor M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Placed a call when having possible issues with return air flight to get information. Got bounced around and received no call back.
Jennifer B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Glad we did not need the insurance but it was costly.
Kenneth W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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