Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rated CSA Travel Protection
4.58 out of 5
7,045
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    CSA has issued the following response to your review:
    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Aug 04,2016
    • Zac
      Photo
      Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.

      Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
      Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

      We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
      Aug 04,2016
The trip included a
cruise
tour
CSA Travel Protection Custom
Insurance is great when you don't need it!
Arthur L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Peace of mind, plain and simple. Good product for reasonable cost.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I'm just happy everything worked out so I didn't have to use the coverage. It is reassuring to have it during my trip.
Lorena C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I did not need to file a claim but I was glad I had coverage if need be.
beth l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thankfully we didn't need to use our trip insurance, but it was nice to know we had it.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Clifford M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
Way too expensive for the coverage.
Manmohan P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "Thank you for sharing your feedback. We apologize for not meeting your expectations. We strive to develop well-rounded, competitively-priced insurance products for our customers and would like to learn more about the coverages you were looking for. Please contact us toll-free at 1-800-348-9505 or by email at csa@csatravelprotection.com so we can better understand your situation and answer any questions you may have."

    Jul 28,2016
CSA Travel Protection Custom Luxe
CSA had an incorrectly listed beneficiary on our policy. I contacted them prior to departure, through their Exceptions department, and was assured that it would be handled within 72 hours. Not only was it not handled prior to departure, or at any time during our trip, I have yet to receive any response or explanation whatsoever from them--and this is now weeks after our return. I was, essentially, uninsured for the trip.
Samantha Karustis H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I realize we are 74 but the $345 to insure $5,500 for the two of us was too expensive. Maybe a personal evaluation of health risks rather than a blanket rate would help.
Charles B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Staff was helpful when our arrangements changed ahead of trip in amending our plan. Didn't make a claim....
Janet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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