Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rated CSA Travel Protection
4.58 out of 5
7,198
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom Luxe
This is the 5th time I've bought travel insurance w/CSA since 2012. One time I had a bad fall, another I got sick in India. Both claims were handled quickly andpaid in full, and the claims process was straightforward. I've recommended CSA to friends before and will definitely continue to recommend them. I even set one friend straight who thought travel insurance was a scam! I've bought travel insurance w/other companies and only ever filed a claim w/CSA, but I'm sticking w/just CSA going fwd. They're the best!
Virginia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
I did not file a claim but I felt very good about the experience I had with the company in setting up the coverage. I will certainly use the company in the future.
Joel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom Luxe
Good price. Good coverage options. Didn't need to use it so can't comment on how well claims are handled.
Alice Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
take long to process, I send claims 4 weeks ago and only now I get some respond
Galina S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
Rejected the claim on flimsy ground. Paid only after intervention of Florida Dept of Insurance.
Ram A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We are sorry for not meeting your expectations. We thoroughly reviewed your claim and typically the plan you purchased is unable to provide coverage for an itinerary change due to a medical conditional if the condition does not prevent your ability to travel. Fortunately, we were able to make an exception in your case. We hope you’ll consider updating your review. If you have any additional questions or concerns please contact us at (800) 348-9505 or via email at csa@csatravelprotection."
    Aug 29,2016
CSA Travel Protection Custom
It was a great comfort to know I had the plan if I needed it. Of course because I had it I did not need it, but if I didn't have it I would have needed it.
Mary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Unfortunately we had to cancel our trip due to a covered reason. The claim was promptly adjudicated and paid by CSA (our documentation thorough). Great service - will use CSA again.
James R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Have used CSA for years...and though I've never had to file a claim, the value of the product always satisfies!
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Didn't have use it but it provided security in some worrisome areas
Ronald J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
I didn't have to use my insurance
Thanks
Ronald A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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