Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,025
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
the plan covered my requirements but glad I did not have to use it! Smile :)
Roy H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I have waited until a claim was settled. I thought the process was fair, though I had to repeat some information. The settlement was complete and thoroughly explained. My partner and I will certainly be repeat customers. He is already covered with an annual policy since he travels fairly often. I will be a repeater when my next opportunity arises. Mark us very satisfied.
Milton A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The entire process was easy, affordable, and the staff pleasant to work with. I will definitely use CSA again.
Louise T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Our originally scheduled cruise was cancelled during Hurricane Irma. You allowed us to transfer insurance to the rescheduled date with a slight increase in cost. Most appreciative!
Gwen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
1st, it’s hard to write an accurate review when we did not have to submit a claim and have no idea how difficult that process would be.
Our trip was originally scheduled for St. Maarten but due to the hurricane, was switched to Punta Cana. The hoops Insure My Trip made me jump though were enough to never use the company again. I made 1 phone call to CSA and they switched immediately while we were on the phone. I still jumped though IMT’s hoops to make sure if we needed to make a claim on any of our 8 travelers, we were covered. So unnecessary. The CSA rep was pleasant, the IMT agent, not so much. Again, will use CSA again, but not IMT.
Joyce S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. We are pleased to hear that you were satisfied with CSA's response. However InsureMyTrip must follow CSA procedures which do require us to have our customers submit their travel date changes in print attached to documents from the travel providers.

    Nevertheless, most of our customers appreciate the ability to quote and compare plans prior to purchase along with our “Anytime Advocates” who will support you with the process if you feel a claim has been unfairly denied.

    We hope that in the future you will reconsider and call us again to purchase a plan. You can reach Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight or 9:00 AM to 9:00 PM on the weekend.
    Nov 15,2017
The trip included a
tour
Generali Global Assistance Standard
We have used this company several times and have had one claim. It was handled effortlessly and completely. We highly recommend this company.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Excellent claim processing.
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn't have to use it so have no idea of claim situation.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn't have any problems.....nice having the security if we would have
Scott M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My trip to Italy was terrific and without any need to use the insurance plan BUT it was comforting to know that if I needed help, it was there.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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